Order-to-Serve Intern- French speaking
2,300 Ft / hourNetto
Employer · FrieslandCampina
Enquiry clerk
Office clerk
Billing clerkFlexibleStudentsPart-timeBudapest
As an Order-To-Serve Trainee, you'll play a key role in supporting our O2C (Order to Cash) team in essential daily tasks, including processing and managing customer orders from order entry through invoicing, coordinating with internal stakeholders, and communicating with customers.
Tasks
- Process and manage customer orders from order entry through invoicing.
- Check accurate customer master data and contract and forecast availability.
- Coordinate with internal stakeholders to resolve order, delivery, stock, and invoicing issues.
- Communicate with customers regarding their orders and provide timely support throughout the order lifecycle.
- Process order changes, cancellations, and complaints following established procedures.
- Monitor service levels and identify potential risks or issues, escalating when needed.
- Support continuous improvement initiatives to help optimize processes and enhance the customer experience.
- Contribute to a collaborative team environment by participating in knowledge sharing, training, and team initiatives.
- Enter and update customer orders.
- Use systems effectively for daily work.
Conditions & benefits
Flexibility on working hoursFlexibility on working hours to fit your academic scheduleGreat teamGreat team with enthusiastic professionals to learn fromDevelopment opportunitiesDevelopment opportunitiesInspiring working environmentInspiring working environmentChallenging tasksChallenging tasks with real added valueCheerful environmentCheerful environment with colleagues from different cultures
Requirements
- The position is open for applicants with active or passive student status
- Availability to work at least 25-30 hours/week
- Strong intermediate level of English and French (both oral & written) is a must
- Order processing or customer service experience is an advantage
- User level knowledge of MS Office (Excel, Word), SAP and Salesforce experience is a huge advantage
- Precision, ability to work under pressure and attention to details
- Strong work ethics