IT Product Owner & Project Manager
Employer · SOFTNICE UK LIMITED
Business analyst
IT manager
Systems analystFull-timeTemporaryBudapest
We are looking for an IT Product Owner & Project Manager to support the client in driving adoption, process improvements, and increased automation of an existing AI-enabled Order Automation solution. The role combines project management, IT product ownership, and business analysis, working closely with global Customer Sales and Service teams, IT stakeholders, and external vendors to optimize processes and strengthen solution performance.
Tasks
- Drive adoption and increase automation rates of the existing AI-enabled Order Automation solution, reducing the need for manual intervention.
- Manage and prioritize the product backlog in collaboration with business and IT stakeholders.
- Coordinate project activities, stakeholders, risks, dependencies, and deliverables.
- Gather and document business requirements, user stories, and acceptance criteria.
- Facilitate workshops to identify automation opportunities and process improvements.
- Analyze user feedback, support cases, and operational insights to identify automation barriers.
- Recommend process, policy, and guideline improvements to support adoption and automation.
- Coordinate UAT, pre-launch testing, training, rollout, hypercare, and operational support.
- Act as the primary business contact for incidents, enhancement requests, and bug resolution, collaborating with IT teams, business experts, and vendors.
Requirements
- Approximately 3--5 years of experience in project management, business analysis, product ownership, or process improvement.
- Experience with digitalization, automation, AI, or business transformation projects.
- Strong analytical skills and the ability to identify process inefficiencies and automation opportunities.
- Experience gathering requirements, facilitating workshops, and translating business needs into solution requirements.
- Understanding of process mapping and process optimization techniques.
- Exposure to ERP, CRM, workflow automation, or AI-enabled solutions.
- Strong communication and stakeholder management skills in a cross-functional environment.