Implementation Consultant
Employer · SEON
Systems analyst
Business analyst
IT sales representativeFlexibleBudapest
As an Implementation Consultant on SEON's Implementation Services team, you'll be the first person our customers work with after the deal signs, partnering with Account Executives, Solutions Engineers, and our Fraud Services team to turn a signed contract into a live, high-performing fraud prevention setup. You'll own the full journey, from live platform trainings to technical troubleshooting to handoff.
Tasks
- Act as a strategic project manager to guide customers through a structured onboarding process
- Defining timelines and managing milestones
- Coordinating technical setup and overseeing API integration
- Ensuring rule configuration, system testing, and user training
- Analyze customer data and performance metrics to improve fraud detection accuracy and reduce false positives
- Collaborate with customers and SEON's Fraud Services team to tailor risk rules, workflows, and detection strategies
- Provide consultative guidance, offering data driven recommendations to enhance decision making and optimize detection strategies
- Partner with customer development teams to provide live platform training, ensure smooth technical integrations, and address any implementation challenges proactively
- Monitor post-implementation performance and identify opportunities for improvement & customer optimization
- Maintain comprehensive project documentation to ensure clarity and accountability
- Transition customers smoothly to the Account Management team, ensuring they are prepared to maximize SEON's tools
Requirements
- 3+ years of experience in implementation, project management, consulting, or a customer facing technical role, ideally within SaaS, fraud, or data focused industries
- Proven ability to act as a strategic project manager, driving projects to completion on time and within scope
- Strong analytical skills with experience in interpreting data, identifying trends, and driving actionable outcomes
- Robust consultative skills, with the ability to communicate technical concepts and insights to both technical and non-technical stakeholders
- Exceptional organizational and time management skills, with the ability to manage multiple high priority projects