Dutch SDA L1
Via agency · techPEOPLE Group
Help desk technician
Contact centre agentFlexibleFull-timeBudapest District XI, XI. district
Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries. Currently we are looking for a Dutch Speaking Service Desk Analyst Level 1.
Tasks
- Creating detailed notes of the issue and documenting resolution
- Understanding on basics for Windows and Office suite.
- Provide first level support through handling incoming queries and help requests from end users
- Troubleshoot IT related issues and handle customer requests through different channels such as telephone, email, or chat
- Support our top customers using your specific language skills.
Requirements
- At least 1 year of previous IT Support/HelpDesk/Service Desk Agent experience is a must!
- A high school diploma.
- Dutch on a business level (working/support language).
- English on a communication level (for interviews, training, and internal communication).
- Candidate needs to be currently eligible to work in Hungary.