IT Service Desk Analyst - German and English - BP
Employer · ALDI International IT Services (Hungary)
Help desk technician
Contact centre agent2 shifts3 shiftsWeekendBudapest
Within the international IT department of ALDI SÜD, you are responsible for delivering high quality support by fulfilling IT support tasks for European stores.
Tasks
- IT support of our European stores by phone and e-mail
- Analysing and working towards the resolution of emerging IT errors
- Record, track and follow up on incidents and requests
- Collaboration with training, quality and expert groups
- Installation of programs, data backup and support of technicians with remote access
- Testing of new hardware and software
Conditions & benefits
Shift allowanceAdditional shift allowance is applicable for working in shifts, on weekends and on bank holidays.
Requirements
- Confident intermediate or higher German AND English written and oral language skills
- Willingness to work in shifts, on weekends and on bank holidays
- Eager to learn and adopt to changes and new IT solutions
- Customer focus with strong communication skills
- Maintain a high standard towards own work
- Team player
- High school diploma or higher education