Czech/Slovakian/Slovenian/Lithuanian speaking Back Office Specialist (Order Management & Customer Support)
Via agency · Grafton Recruitment
Enquiry clerk
Office clerkContact centre agentDaytimeFull-timeBudapest District XI
Our client is a global, multinational company operating in a dynamic, international environment in Budapest. The company supports customers across multiple European markets and places strong emphasis on operational excellence, customer experience, and collaboration within diverse, multicultural teams.
Tasks
- Manage orders and related activities via email and online systems (minimal phone communication, approx. 2--3 calls per day)
- Communicates with customers and suppliers
- Track and follow up on orders throughout the order lifecycle
- Monitor supply interruptions and proactively manage the impact on new and existing orders
- Handle backorders and respond to general customer inquiries
- Manage complaints, identify root causes, and support resolution processes
- Log, assign, and track customer requests from receipt to completion, ensuring accurate data entry across all customer service and CRM systems
Conditions & benefits
Hybrid working model1 day home-office / week after probationNormal office hoursCompetitive compensationBase salary above market average + benefitsModern officeLocated in Budapest, district 11International environmentOpportunity to work in a multicultural, international team
Requirements
- Native-level in Czech / Slovakian / Slovenian OR Lithuanian and at least B2-level English
- Minimum 1 year of relevant experience (e.g. customer service, order management, shared service / SSC, IT, administration or business support roles)
- Strong understanding of customer needs and behaviors
- Excellent written and verbal communication skills
- Ability to build effective working relationships across teams
- Strong time management, organizational, and problem-solving skills
- High level of motivation and reliability
- Experience with SAP and/or Salesforce is an advantage