Launch Operations Lead - Sector / Customer Group (f/m)

Tasks

• Lead end-to-end operational launches from project initiation through stabilization and handover to Business-as-Usual (BAU).
• Manage operational readiness activities, ensuring projects are delivered safely, on time, and within budget.
• Build and lead high-performing launch teams (10-15 direct reports).
• Drive process development, operational design, and continuous improvement initiatives.
• Lead systems implementation, User Acceptance Testing (UAT), and go-live readiness.
• Act as the senior operational contact for customers, regional leadership, and project stakeholders.
• Support warehouse automation and technology deployment projects, including FAT, SAT, and commissioning activities.
• Manage project risks, budgets, and operational performance.
• Develop strong relationships with customer leadership teams and ensure excellent customer experience.

Conditions & benefits

Requirements

• Minimum 10 years of leadership experience in contract logistics, warehousing, manufacturing, technology, or related supply chain environments.
• Proven track record in leading large-scale operational launches, start-ups, customer implementations, or business transformations.
• Strong understanding of warehouse operations, automation technologies, WMS platforms, and broader supply chain processes.
• Experience managing geographically dispersed teams in a matrix organization.
• Strong stakeholder management skills, including engagement with executive-level customers.
• Bachelor's degree in Supply Chain, Engineering, Operations Management, Business Administration, or a related field.
• Fluent English and German (additional languages are an advantage).
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, Visio).
• Willingness to travel 50-75% across the region to support operations and customers.
• Excellent communicator and relationship builder.