Supervisor - Complaints Team
Employer · Thermo Fisher Scientific
Office and call centre supervisor
Enquiry clerkDaytimeFull-timeBudapest
Join our collaborative team as a Customer Service Supervisor at Thermo Fisher Scientific, where you'll support and guide a team of customer service representatives in delivering exceptional customer experiences. In this key role, you'll ensure effective order management, enhance customer dedication, and develop solutions to improve service delivery. You'll work with various departments to meet operational goals while supporting a culture of continuous improvement and excellence.
Requirements
- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in customer service leadership, preferably in a shared services environment
- Preferred Fields of Study: Business, Science or related field
- Demonstrated people management and team development skills
- Strong analytical and problem-solving abilities with attention to detail
- Excellent verbal and written communication skills
- Proficiency with ERP systems (SAP, Oracle) and Microsoft Office suite
- Experience with continuous improvement methodologies
- Strong organizational and multi-tasking capabilities
- Ability to build effective relationships with internal/external stakeholders
- Customer-centric mindset with focus on service excellence
- Process improvement and project management experience
- Strong business acumen and decision-making capabilities
- Fluency in English required; additional languages beneficial
- Ability to work effectively in a responsive environment
- Experience with performance metrics and KPI tracking
- Proven track record of driving operational efficiency
- Commitment to compliance and quality standards