Head of Order Management (Service Delivery Senior Manager) - Maternity Cover
Employer · EPTA GROUP
Department manager
Supply and logistics managerFinance managerFull-timeTemporaryBudapest
At Epta International BSC, we're looking for an experienced leader to oversee and continuously improve our Order-to-Invoice operations within our growing Shared Service Center environment. As Head of Order Management, you will play a key role in driving operational excellence, leading international service delivery teams, and supporting business transformation initiatives across multiple countries. This is a fixed-term maternity cover position offering the opportunity to make a significant impact in a dynamic, international environment.
Tasks
- Lead end-to-end Order Mangement operations across EMEA, covering order management, invoicing, collections, and customer support activities.
- Ensure service delivery excellence by monitoring KPIs, SLAs, quality standards, and operational performance.
- Drive process harmonization and standardization across countries and business units.
- Lead transition and migration projects into shared services and outsourced delivery models.
- Build strong relationships with internal stakeholders, business leaders, and external partners.
- Identify improvement opportunities and implement scalable, efficient ways of working.
- Manage, coach and develop a team of managers, team leaders, coordinators and subject matter experts.
- Provide governance, reporting and performance insights to senior leadership.
- Proactively manage risks, escalations and business continuity challenges.
- Foster a culture of customer centricity, accountability and continuous improvement.
Conditions & benefits
Opportunity to lead a critical business function in a multinational organizationVisible leadership role with exposure to senior stakeholders across EuropeInternational and collaborative work environmentModern office in the heart of BudapestCompetitive compensation and benefits packageChance to contribute to the transformation and future growth of our Shared Service Center
Requirements
- 3+ years of experience leading Order Managment, Customer Service, Billing, Invoicing, Collections or Shared Services operations.
- Proven track record in managing international service delivery teams and complex stakeholder environments.
- Experience with process transformation, standardization or transition projects.
- Strong leadership skills with the ability to inspire, develop and motivate teams.
- Analytical mindset with a data-driven approach to decision-making.
- Excellent communication and stakeholder management skills.
- Fluent English is required.