Information Technology Support Engineer
Employer · Excis Compliance
Help desk technician
System administratorNetwork technicianFull-timeBudapest
Excis is a global IT support organization driven by innovation, collaboration, and a commitment to delivering exceptional service worldwide. We are looking for an IT Support Engineer to provide onsite technical support across end-user devices, laboratory equipment, and IT infrastructure. The successful candidate will handle hardware and software troubleshooting, incident resolution, equipment installations, and IT asset management.
Tasks
- Desktop and End-User Support: Diagnose and resolve hardware and software issues involving desktops, laptops, workstations, peripherals, and laboratory equipment.
- Break-Fix Support: Perform troubleshooting and repairs, coordinate OEM warranty claims, and arrange equipment replacements through established spare parts processes.
- IMACD Activities: Handle Install, Move, Add, Change, and Disposal/Decommission requests, including equipment installation, relocation, upgrades, and removal.
- Operating System and Software Installation: Perform device imaging, Windows OS installation, driver configuration, and installation of approved software.
- Infrastructure Support: Provide hands-and-feet assistance for servers, switches, firewalls, storage systems, meeting rooms, and network/server room activities.
- Incident and Service Request Management: Resolve onsite incidents, fulfill service requests, maintain accurate ticket records, and provide timely updates through the designated ITSM platform.
- Identity and Access Support: Assist with basic user account and access-related troubleshooting involving Active Directory and Microsoft Entra ID.
- IT Asset Management: Perform asset tagging, inventory tracking, stock and spare parts management, consumables monitoring, and hardware delivery verification.
- Documentation and Reporting: Maintain accurate technical documentation and update CMDB/AMDB records. Prepare regular reports on IT asset management activities when required.
- Preventive Maintenance: Conduct scheduled hardware inspections, equipment health checks, and preventive maintenance activities.
- Vendor and Stakeholder Coordination: Coordinate with OEMs, third-party engineers, resolver groups, service desk teams, and local IT contacts to ensure timely issue resolution.
- Additional Onsite Support: Assist with printer services, mobile devices, scanners, label printers, POS devices, meeting support, equipment logistics, and other approved onsite IT activities.
- Compliance and Planning: Follow established IT policies, procedures, checklists, audit requirements, and hardware ordering processes.
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