Polish Speaking Customer Logistics Specialist
Via agency · Prohuman
Contact centre agentEnquiry clerk
Transport clerkBudapest
Want to support the daily operations of an international logistics and courier company? The company's main activities include courier services, e-commerce logistics, and warehousing. Now you can join the newly formed team as a Polish Speaking Customer Logistics Specialist from Hungary as well.
Tasks
- Handling customer inquiries via phone, email, and chat.
- Providing information regarding shipments, deliveries, and services offered.
- Tracking shipments and resolving issues related to delays and deliveries.
- Analyzing and handling complaints to ensure a high level of customer satisfaction.
- Cooperating with logistics, warehouse, and transport teams.
- Managing delivery changes, address updates, and other customer requests.
- Maintaining documentation of cases and customer interactions in internal systems.
- Supporting the continuous improvement of customer service processes.
Requirements
- Very good, active knowledge of Polish, as you will be handling customer requests in this language.
- Communicative English at an intermediate level, as this is the internal communication language of the company.
- Good knowledge of the Microsoft Office package.
- Ability to work with multiple systems and databases simultaneously.
- Excellent verbal and written communication skills.
- Customer orientation and problem-solving skills.
- Accuracy, diligence, and good organizational skills.