Customer Service Representative
Employer · MOL Group
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
Would you like to work for an organization that plays an active role in renewing Hungary's waste management? Join MOL Csoport's new business unit and help our customers with the daily operation of a service of national importance! We are looking for a customer-oriented, precise, and solution-oriented colleague who will welcome clients at our customer service points and provide comprehensive support in matters related to waste management public services.
Tasks
- Courteous and customer-focused reception of clients arriving at customer service points.
- Accurate identification of customer needs, providing comprehensive and clear information.
- Professional handling, tracking, and closing of matters related to waste management public services.
- Assisting with questions regarding services, contracts, data changes, billing, payments, and administrative procedures, among others.
- Verification, recording, and processing of documents and data required for administration.
- Empathetic and professional handling and documentation of customer complaints, as well as forwarding them to the relevant department when necessary.
- Informing waiting customers and ensuring the smooth management of customer traffic.
- Accurate execution of daily operational and administrative tasks.
- Cooperation with related customer service and professional areas to effectively resolve cases.
- Participation in data provision and reporting tasks.
- Compliance with consumer protection, data protection, and other relevant legal and internal regulations.
- Formulating development proposals to improve customer service processes and the customer experience.
Conditions & benefits
Varied and responsible tasksYou can directly support our clients with your work.Opportunity for growthOpportunity to develop your professional knowledge and customer handling skills.Competitive compensation packageSupportive teamInspiring work environment.
Requirements
- At least secondary education; higher education is an advantage.
- Customer service, administrative, or customer relations experience is an advantage, but we also welcome applications from career starters.
- Excellent communication skills and customer-centric attitude.
- Patient, empathetic, and solution-oriented approach.
- Precise, responsible, and independent work.
- Confident computer skills and openness to using IT systems.
- Ability to quickly learn new applications and administrative processes.
- Ability to cooperate and work under pressure.
- Driver's license is an advantage.