Head of KYC Operations - EMEA
Employer · Wise
Financial services managerDepartment managerFinance managerFull-timeBudapest
Wise is looking for a Head of KYC Operations - EMEA in Budapest. Your mission is to lead the KYC Operations Function organization to ensure its compliance and provide instant service with best-in-class quality, overseeing a team of 150 employees across multiple locations.
Tasks
- Lead the design of the vision and strategy for your team, aligned with the overall Servicing Strategy.
- Build and develop a robust and compliant customer onboarding program.
- Build the necessary support systems for the processes: Metrics, Targets, Governance.
- Manage and optimize 3rd party services and outsourced vendors across the KYC operating model.
- Ensure that the right KYC Operations Function organization and the right leaders are in place.
Requirements
- Exceptional verbal and written English communication skills are essential, with proficiency in additional languages considered advantageous.
- Extensive experience, typically 10 years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).
- Demonstrated leadership experience, preferably 8 years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
- In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML.
- Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.