Manager, Customer Care
Employer · ThermoFisher Scientific
Department manager
Office and call centre supervisor
Sales and marketing managerDaytimeFull-timeBudapest
As a Customer Service Manager at Thermo Fisher Scientific, you'll contribute to delivering exceptional customer experiences while supporting operational excellence across our organization. You'll manage and develop teams to ensure effective order management, customer support, and process improvement initiatives. In this role, you'll collaborate with cross-functional partners including Sales, Supply Chain, Finance, and Operations to optimize service delivery and enhance customer satisfaction.
Tasks
- Manage and develop teams to ensure effective order management, customer support, and process improvement initiatives
- Collaborate with cross-functional partners including Sales, Supply Chain, Finance, and Operations to optimize service delivery and enhance customer satisfaction
- Develop and track key performance metrics and service level agreements
- Handle escalations effectively and solve complex operational problems
Requirements
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in customer service leadership, including people management of teams of 10+ employees
- Preferred Fields of Study: Business Administration, Supply Chain Management, or related field
- Professional certifications in Project Management, Six Sigma, or Process Improvement methodologies are advantageous
- Strong understanding of end-to-end order management processes and ERP systems (SAP, Oracle, JDE)
- Fluency in English required; additional language skills beneficial