Technical Support Specialist (with Italian or German or French)
Via agency · Randstad Hungary
Help desk technician
Contact centre agentEnquiry clerkFlexibleFull-timeMealsBudapest
Our partner is building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Their 3D printing technology powers innovation at industry leaders worldwide. We are looking for a passionate Technical Support Specialist to join their growing group at Budapest, nearby Basilica.
Tasks
- serve as the primary point of contact for B2B clients and end-users, providing unparalleled support via phone and email.
- respond to inquiries in accordance with established Service Level Agreements (SLAs).
- document all interactions in the CRM (Salesforce) and provide technical diagnostics to keep the machines running smoothly.
- dispatch replacement parts, hardware, and software updates with clear instructions.
- collaborate with internal teams to provide valuable feedback on hardware and software performance.
- master our product portfolio through hands-on 3D printing and continuous technical training.
Conditions & benefits
Hybrid scheduleenjoy a hybrid schedule: 2 days / week (after the initial onboarding period).Office locationa vibrant office located in the heart of Budapest near the Basilica.Health insurancecomprehensive health insurance including medical, dental, and vision coverage.Holiday and developmentcompetitive holiday policy and support for professional development.Equity and mealsparticipation in our equity program, on-site lunches & snacks.Technology and cultureaccess to 3D printing technology and an inclusive culture that values innovation.
Requirements
- 1 years of experience in customer service, technical support, or education/instructional roles.
- high school diploma or equivalent; a degree or technical background is a strong advantage.
- fluency in English and one of the following: Italian, German or French.
- strong problem-solving skills and a high level of empathy in communication.
- experience with CRM systems and Google Workspace is preferred.
- interest in 3D printing or technical hardware support.