French speaking Customer Support Specialist
Via agency · Grafton Recruitment
Enquiry clerkContact centre agent
Office clerkFlexibleFull-timeTransportBudapest
We are looking for a Customer Support Specialist for our international partner --- a role where precision meets customer impact. In this position, you will play a key part in managing the full order lifecycle, ensuring seamless processes, accurate administration, and a consistently high level of service delivery.
Tasks
- Process customer orders accurately and efficiently while ensuring timely follow-up, stock updates, backorder reporting, invoicing, and return/claim management in line with agreed service standards
- Handle customer inquiries and complaints professionally, delivering high-quality support in accordance with service level expectations
- Maintain precise and up-to-date case and call records, ensuring continuous follow-up through to resolution
- Collaborate closely with Sales, Finance, and other internal teams to ensure smooth processes and excellent customer experience
Conditions & benefits
Competitive salary & cafeteria packagePrivate healthcare with unlimited specialist consultationsLife and accident insuranceAnnual bonus & salary reviewCommuting support for employees living outside Budapest
Requirements
- Applicants must already hold valid work authorization, as the company does not provide work permits or visa sponsorship.
- Fluent French AND English communication skills
- Previous experience in customer service
- Confident MS Office user; SAP and SFDC knowledge is an advantage
- Fast and accurate administrative/data entry skills