Student position - English - Speaking Technical Support Analyst
Employer · transcosmos (TCIS)
Help desk technician
Contact centre agentEnquiry clerkDaytimeStudentsPart-timeBudapest District VI
Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products --- they're smart, solar-ready solutions helping people stay connected wherever life takes them. As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day.
Tasks
- Respond to customer inquiries via phone and email with professionalism and clarity
- Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
- Guide customers through product features and best practices
- Escalate technical issues following structured processes
- Own the customer journey from first contact to final resolution
- Log all interactions accurately and ensure compliance with privacy and security standards
- Collaborate with your team to deliver exceptional support
Conditions & benefits
Work with a pioneering brandWork with a pioneering brand in the green tech and portable power spacePaid trainingPaid training to equip you with everything you needStable roleA stable role in our modern officeMulticultural teamA fun, multicultural team that values your inputGrowth and developmentOngoing growth and development in a dynamic BPO environment
Requirements
- Fluency in English (C1)
- Active student status and ongoing studies
- A service mindset --- patient, empathetic, and solution-oriented
- Confidence working with modern tech --- especially mobile apps and smart devices
- Basic proficiency in Microsoft Office and general troubleshooting tools
- Ability to multitask, stay organized, and follow procedures
- Prior experience in customer support, helpdesk, or BPO is a plus