Customer Service Coordinator
Employer · DHL Supply Chain Hungary Limited
Enquiry clerk
Transport clerkContact centre agentFull-timeMealsBudapest
Join our team and make a difference in the logistics industry! We are looking for a Customer Service Coordinator to work on site or in a hybrid setup in Budapest.
Tasks
- Professionally handle customer queries via email, orders and phone calls
- Use both customer-owned and DHL systems accurately
- Follow up on emails, queries, orders, and deliveries
- Provide support to warehouses and customers
- Investigate problematic cases, shipments, requests, and other issues related to daily operations
- Communicate with central, local, and satellite warehouses; escalate issues to the appropriate level/person/IT via email, phone, Skype, or other commonly used channels
- Review and resolve issues escalated by customers or other DHL departments
- Provide on-the-job training to colleagues
Conditions & benefits
Cafeteria HUF 500.000/yearYearly bonus schemeMedicover insuranceOpportunity to be part of a great team and the world's leading logistics companyStability, career growth and a whole range of certified trainingsDog friendly officeFriendly team and pleasant working environmentExtra benefitsdiscounted fee for the Life1 network, Praktiker, Alza and GreenGo discounts, fruit daysThe opportunity to learn something new, but also to ignite new ideas
Requirements
- Fluency in English
- 1--1.5 years of experience in customer service or international logistics
- Proficiency in MS Office tools, especially Outlook and Excel
- High level of customer focus
- Strong communication and teamwork skills
- Strong planning and organizing skills
- Adaptability and rule-following mindset