Customer Service Representative - German-speaking
Employer · Bio-Rad Laboratories
Enquiry clerkContact centre agent
Data entry clerkFlexibleFull-timeTransportBudapest District VIII, Fut3 utca 47.
In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and making sure their order processed with accuracy and provide excellent customer care in their queries.
Tasks
- Focusing on the transactional success for the order entry and it's quality
- Managing orders for a specific region, via various ordering channels: electronic data interchange (EDI), Esker (optical character read tool), on-line (web orders), punchout, customer specific ordering platforms
- Contribute in identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure
Conditions & benefits
Life and accident insurancePrivate Health Care Servicesunlimited examinations, checkups in numerous specialties free of chargeCompetitive salary and cafeteria100% commuting allowance for non Budapest residentsAnnual bonusAnnual salary reviewMarriage and childbirth allowanceSchool start allowanceLoyalty awardEmployee Referral Programremarkable referral bonusAll You Can Move contract possibility/gym facility usage for free of chargeHybrid working model3 days onsite and 2 days home office/week
Requirements
- Excellent communication skills in English AND German
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent organization skills