Czech Speaking Service Desk Analyst L1 / DIS
Employer · Tata Consultancy Services
Help desk technician
Contact centre agentFlexibleFull-timeBudapest
At TCS Hungary, opportunity meets stability in a vibrant and dynamic work environment. We are looking for a Czech Speaking Service Desk Analyst to provide first-level IT support and troubleshoot technical issues for international teams.
Tasks
- Provide first-level IT support for hardware, software, access, password, and application-related issues.
- Support users via phone, email, chat, and remote support tools.
- Troubleshoot technical issues and resolve incidents whenever possible.
- Escalate more complex issues to specialist support teams when needed.
- Manage support tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.
- Maintain high levels of customer satisfaction through professional and effective communication.
- Work closely with international teams to support business operations.
- Follow established processes, procedures, and service level agreements.
Conditions & benefits
Market-leading private healthcare packageAttractive cafeteria package based on your choiceHybrid working opportunityOffice gym and in-house sports clubsOpportunities to grow through diverse roles and career pathsSpecial discounts offered by our partnersAccess to world-class learning platforms such as Udemy and O'ReillyExtensive in-house self-development opportunities
Requirements
- Fluent Czech and good English skills.
- High school diploma required; university studies are an advantage.
- Previous experience in a Service Desk, Help Desk, Technical Support, IT Support, or Customer Support role.
- Basic troubleshooting knowledge of Windows, Microsoft 365, and networking.
- Experience with ticketing systems and remote support tools is a plus.
- Strong problem-solving skills and attention to detail.
- Strong communication skills and a customer-focused mindset.
- Interest in technology and helping users resolve technical issues.