IT Support Analyst – Application Operations
Via agency · Jobgether
Help desk technician
Systems analyst
System administratorTemporaryRemote
Join a dynamic IT operations environment supporting critical banking applications and ensuring reliable, secure, and efficient system performance. In this role, you will investigate recurring incidents, identify root causes, and implement sustainable solutions to minimize disruptions. You will work closely with developers, software vendors, and internal IT teams to troubleshoot application issues and improve operational stability.
Tasks
- Analyze recurring IT incidents, identify root causes, and implement sustainable corrective measures to improve application reliability and reduce service disruptions.
- Investigate, reproduce, and troubleshoot application errors in test environments, collaborating with developers, software vendors, and internal technical teams to resolve issues efficiently.
- Monitor banking applications and IT systems, optimize existing monitoring processes, and identify opportunities for automation and operational improvements.
- Configure and administer banking applications, particularly OpenLease, including system settings, workflows, and user roles according to business requirements.
- Provide first- and second-level application support, contributing to major incident management through fault diagnosis, prioritization, resolution coordination, and stakeholder communication.
- Process user access requests and maintain permissions in accordance with internal security policies and access management standards.
- Document technical investigations, workarounds, configuration changes, and incident resolutions while maintaining accurate and up-to-date knowledge base documentation.
- Support continuous improvement initiatives across application operations, incident management, monitoring, and IT service delivery.