Virtual Account Management Team Lead
Employer · foodora
Office and call centre supervisor
Sales and marketing manager
Sales representativeFull-timeBudapest
We are looking for a Team Leader for our Virtual Account Management (VAM) department (about 5 people - might increase in the future). You will lead a high-performing squad, using data to bridge performance gaps and ensuring our operational standards are not just met - but exceeded.
Tasks
- Lead the day-to-day rhythm of the VAM team and ensure partner accounts receive world-class service
- Dive into performance dashboards to spot trends and implement corrective actions
- Ensure the team masters Salesforce and internal tools
- Track productivity metrics and provide daily direction
- Translate team activities into clear progress updates for senior management
Conditions & benefits
Development supportAccess to thousands of online trainings via LinkedIn Learning.InsuranceGroup life, accident, and health insurance from your first day, and after the probation period, Medicare health insurance.SZÉP cardSZÉP card benefits after the probation period.Wellbeing and healthAccess to our mental health support programme, office massages, and AYCM sport pass contribution.Workplace equipmentModern, dog-friendly office fully equipped with a laptop, phone, etc.Leave and perksExtra paid leave based on internal policies and opportunities to contribute to meaningful causes through charity partnerships.
Requirements
- 3 years in Operations, Team Coordination, or Customer Success
- Process Mindset: You don't just follow a process; you own it
- Tech-Savviness: Fluent in Salesforce and Google Workspace
- Analytical Eye: Comfortable navigating dashboards and pivoting team focus
- Language Skills: Master communicator in both Hungarian and English
- Grit & Reliability: Capable of managing multiple moving parts without losing sight of the goal