Technical Support Analyst (fluent German with English)
Employer · MP Solutions Ltd.
Help desk technician
Contact centre agentEnquiry clerkDaytimeFull-timeBudapest
Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.
Tasks
- Provide customer support through phone, email and chat channels
- Assist customers with product and service-related questions
- Support order processing and order-related inquiries
- Troubleshoot technical and non-technical issues
- Handle customer complaints professionally and efficiently
- Escalate complex cases to the appropriate internal teams when necessary
- Ensure high-quality customer experience in every interaction
- Maintain accurate records of customer interactions
- Collaborate with colleagues and internal stakeholders to resolve customer issues
Conditions & benefits
Stable Monday - Friday scheduleLong-term career opportunitiesEmployee benefits package after the probation period28.000 HUF SZÉP-card
Requirements
- Hungarian location
- Hungarian citizenship
- Hungarian work permit
- Fluent German language skills (C1 level or higher)
- Fluent English (C1 level)
- Excellent communication skills, both written and verbal
- Customer-focused mindset and problem-solving attitude
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills