Procurement Helpdesk Lead - Fixed term
Employer · bp
Buyer
Office and call centre supervisor
Supply and logistics managerFlexibleTemporaryBudapest
Our purpose is to deliver energy to the world, today and tomorrow. As a Procurement Helpdesk Lead, you will be responsible for delivering a strong user and supplier experience by managing and resolving complex procurement queries including identifying areas of improvement in the process.
Tasks
- Acting as the 2nd line to identify, resolve and develop solutions to the most sophisticated queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team.
- Proactively deepening collaboration with the Level 1 helpdesk teams and the myProcurement Enablement and Solutions Team.
- Playing a key role in identifying areas of improvement across S2P processes and collaborating with various Operational Excellence teams.
- Analyze data and conduct root cause analysis in cases of ambiguous and challenging issues and find opportunities to improve S2P processes.
- Supporting the myProcurement Manager in reporting, data analysis, and insights along with initiating actions to drive better performance.
- Supporting the myProcurement Manager in escalation handling and working with cross function teams for the highest priority issues.
- Contributing to the implementation of the Excellence & Experience and myProcurement organization's strategy.
- Supporting the myProcurement Manager in work optimization within the Team, delivering against the targets set in the Performance Management framework.
Conditions & benefits
Bonus opportunities and cafeteriaDifferent bonus opportunities based on performance, wide range of cafeteria elementsLife and health insuranceLife & health insurance, medical care packageHybrid working arrangementHybrid working arrangement aligned with team arrangements and business needsCareer developmentOpportunity to build up long term career path and develop your skills with wide range of learning optionsGlobal ShareMatch planYou may be eligible to join bp's Global ShareMatch plan.Family friendly workplaceExtended parental leave, Mother-baby roomWellbeing programsEmployee Assistance Program, Company Recognition ProgramOffice amenitiesChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
Requirements
- Relevant educational background or equivalent experience
- Great experience in Procurement Operations or equivalent
- Expert in source to contract and procure-to-pay systems and processes, preferably Ariba experience
- Experience in developing training content
- Led and implemented continuous improvement initiatives, experienced in project work
- A deep understanding of the Procurement Organization
- Excellent communication and interpersonal skills
- Experience leading and implementing strategic solutions within cross functional teams
- Able to handle high volume and wide variety of activities
- Strong conflict resolution skills
- Proven track record to work cross organizationally to resolve sophisticated issues
- Experience working cross culturally in an international environment
- Resilient and experienced in working in multi-faceted environment
- Uses influence and communication skills to enable planning and decision making