Junior Operations Expert - Agentic Automation

Employer · ALDI International IT Services (Hungary)

System administratorHelp desk technicianData centre operatorFlexibleFull-time

Budapest

Ensure stable and reliable operations of Agentic Automation solutions by monitoring performance, availability and incident trends across platforms and GenAI components at ALDI International IT Services.

Tasks

  • Ensuring stable and reliable operations of Agentic Automation solutions by monitoring performance, availability and incident trends across platforms and GenAI components
  • Operating automation solutions according to ITSM standards and agreed SLAs, including planning and coordination of changes, releases and hotfixed
  • Performing first- and second-level analysis for incidents, including configuration and workflow-level fixes within defined guardrails, and driving sustainable fixes with development teams where code changes are required
  • Ensuring agent reliability and quality by maintaining and improving monitoring, logging, alerting, guardrails and runbooks, including mechanisms to detect model drift and undesired outputs
  • Collaborating closely with developer teams and business functions to plan and execute deployments and optimisations in a controlled and transparent manner as part of change management
  • Documenting operational controls and maintaining a living knowledge base (runbooks, FAQs, troubleshooting guides), and providing transparency on incidents, problems and related risks and mitigation measures to central business and IT stakeholders

Conditions & benefits

Modern technology stackOpportunity to work on a large-scale platform used by thousands of users across the organization, leveraging modern technology stack (Azure, Kubernetes, Terraform, etc.)Advanced analytics and automationParticipation in building advanced analytics and automation solutions using modern cloud infrastructure and tooling that directly improve business operations.Professional growthStrong support for professional growth through trainings, conferences and internal knowledge sharing.Flexible workingFlexible working hours with home office possibility.

Requirements

  • Professional experience in IT operations, application management or platform operations, ideally with a focus on automation, integration or AI-enabled solutions
  • Solid understanding of ITSM processes (incident, problem, change, request fulfilment) and experience working with common ITSM tools
  • Experience in operating or supporting automation/orchestration platforms (e.g. n8n, UiPath, SAP Joule or comparable tools) or other business-critical applications
  • Strong analytical and troubleshooting skills, including the ability to debug complex workflows and data flows, with a structured and reliable way of working
  • Good communication skills and the ability to work collaboratively with business, development and architecture teams
  • Fluent and effective communication in English within an international team
  • Growth-oriented mindset with willingness to learn new platforms and technologies

Posted Oct 26, 2026 · Updated 8 days ago · 0 views