Senior Customer Success Enablement Specialist
Employer · GRUNDFOS
Business analystStaff trainer
Systems analystFlexibleFull-timeBudapest
In this senior enablement role, you will help divisional customer success teams turn strategy into practical ways of working for selling and delivering digital services and handling recurring revenue models. You will work closely with divisional Customer Success leaders and managers, digital offering teams, process and business owners, data and analytics teams, IT and tool owners.
Tasks
- Customer Success strategy and organizational advisory: Advise divisions on Customer Success strategy, maturity, governance, role clarity and scalable operating models. Translate strategic priorities and user needs into a practical enablement roadmap
- Journey and process architecture: leading the design and governance of end-to-end customer journeys, supporting processes required to handle recurring revenue built on agreed standards, measures etc. to lay the path for driving continuous improvement
- Tool ownership, governance and adoption, acting as capability owner, lead administrator or subject-matter expert for Customer Success tooling. Shaping the roadmap, configuration principles, standards, change governance, release readiness, training and adoption approach
- Data and integration enablement, defining and prioritizing business requirements for Customer 360 views, health scoring, dashboards, workflows and integrations. Leading business validation, clarifying KPI and data logic, and aligning business, data, IT and system stakeholders
- Capability building and community, building playbooks, maturity frameworks and learning journeys. Facilitate cross-divisional communities of practice, document best practices, assure the quality of enablement deliverables and coach less experienced specialists
Conditions & benefits
Work environment and flexibilityA working environment built around your needs, with flexible hours, home working opportunities and parental supportBonuses and healthAnnual bonuses, health insurance and a strong focus on well-being activitiesVolunteering leaveThree days' additional paid leave for volunteeringTraining and developmentOn-demand training and structured development programmes to support your growth
Requirements
- Typically, 5-7 years of experience in Customer Success enablement or hands-on day-to-day experience with Customer Success operation - ideally related to digital or SaaS services
- Hands-on experience designing customer journeys (onboarding, renewal, advocacy) and establishing scalable CS operating models
- Demonstrated data- and research-driven approach to problem-solving, with experience in dashboards, KPIs, and business systems (e.g., Gainsight, SAP C4C, Power BI or comparable)
- Strong stakeholder influence, executive communication, and facilitation skills with ability to simplify complex topics