Head of KYC Operations - EMEA
Employer · Wise
Financial services managerDepartment manager
Legal specialistFull-timeBudapest
Your mission is to lead the KYC Operations Function organization to Ensure its Compliance and Provide Instant Service with best-in-class Quality. And to do this in a scalable, cost-efficient manner, working in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance.
Tasks
- Lead the design of the vision and strategy for your team, aligned with the overall Servicing Strategy
- Build and develop a robust and compliant customer onboarding program
- Manage and optimize 3rd party services and outsourced vendors across the KYC operating model
- Set KPIs and developmental objectives across the current team of 150 people
- Work closely with Product teams to ship and deliver best in market KYC products and experiences to our customers
Requirements
- Exceptional verbal and written English communication skills are essential, with proficiency in additional languages considered advantageous.
- Extensive experience, typically 10 years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).
- Demonstrated leadership experience, preferably 8 years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
- In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML.
- Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.