Customer Care/Inside sales
Employer · SSAB
Enquiry clerk
Sales representative
Technical sales representativeFlexibleFull-timeBudapest
SSAB Special Steels is looking for a Customer Care professional to support our customers and sales activities in Hungary. In this hybrid role, you will work closely with the Hungarian team, including the Regional Sales Manager responsible for the Hungarian market, and collaborate with colleagues across South East Europe. As a key point of contact for our customers, you will handle enquiries, quotations, orders and delivery follow-ups, helping us provide reliable service and build strong customer relationships.
Tasks
- Act as a key point of contact for customers in Hungary, providing professional support by phone and email.
- Work closely with the Hungarian team, including the Regional Sales Manager, to support sales activities and customer relationships.
- Prepare and send quotations, follow up on offers and identify opportunities for additional sales.
- Enter, process and maintain customer orders and bookings in SAP.
- Coordinate order confirmations, availability checks and delivery follow-ups with relevant internal teams.
- Support stock sales development and handle inventory-related enquiries.
- Maintain accurate customer and order information and keep customers informed throughout the sales and delivery process.
Conditions & benefits
Professional DevelopmentWe support your professional development and provide a friendly working environment that contributes to work-life balance.Hybrid WorkingThe position offers a hybrid working arrangement, combining office-based work with remote working.
Requirements
- Practical knowledge of SAP is mandatory, particularly in order processing and sales administration.
- Knowledge of Salesforce is an advantage.
- Good knowledge of Microsoft Office and ability to quickly learn new systems.
- Experience in customer care, inside sales, sales support or a similar role is preferred.
- Service-minded with clear and professional communication skills with customers and colleagues.
- Comfortable contacting customers proactively and handling enquiries by phone and email.
- Positive, solution-oriented mindset and ability to take ownership of tasks.
- Accurate, organised, and able to manage several enquiries and orders simultaneously.
- Enjoy teamwork and collaborating with colleagues across different locations.
- A good professional level of English is required.