Mid-level Customer Relations Associate - Eger
Employer · MVM
Enquiry clerkContact centre agent
Billing clerkFull-timeEger
MVM is looking for a Customer Relations Associate to work in Eger. Your duties will include serving visitors at the customer service desk, concluding new contracts, consumption measurement tasks, and handling written and phone inquiries at a stable, large company.
Tasks
- Serving visitors at the customer service desk and handling related administration
- Comprehensive resolution of individual requests
- Concluded new contracts, handling modification and termination requests
- Performing tasks related to consumption measurement and meter management
- Handling customer payments and POS terminal operations
- Answering billing-related questions
- Active participation in testing customer service IT systems
- Drafting responses to written inquiries
- Recommending value-added services
- Handling phone inquiries, performing tasks related to electronic document management
Conditions & benefits
Cafeteria and insurancein addition to the base salary, we offer a wide-ranging fringe benefit package (cafeteria, health insurance, risk accident insurance)Performance-based salarywe recognize and reward your performanceTraining and supportwe provide comprehensive professional support and training for youOther opportunitiesyou can also take advantage of discounted holiday and sports opportunities
Requirements
- At least a secondary education and high school diploma
- Be empathetic and find the best solution for the customer in any situation
- Be able to quickly learn and apply new information
- Be able to patiently handle concurrent tasks
- Have customer service or client relations experience
- Have experience using complex computer or enterprise management systems
- Be open to new things, not afraid of challenges, learning, and using new systems
- Be flexible, as your five-day work schedule aligns with the customer service opening hours, which means four free afternoons per week