Senior Customer Service Representative - GERMAN speaking
Employer · Thermo Fisher Scientific
Enquiry clerkContact centre agent
Office clerkDaytimeFull-timeBudapest
Thermo Fisher Scientific is looking for a Senior Customer Service Representative with German language skills to join our Dispatch department in Budapest. You will be part of a diverse international team, communicating with B2B customers primarily via email and phone while fulfilling a wide range of administrative tasks.
Tasks
- Acting as First Point of Contact for our customers and providing efficient solutions to their concerns, dealing with queries mainly via email (90%) and phone (10%) with Business-to-Business customers (B2B)
- Dispatching all incoming emails to the accurate internal department
- Create and assign tickets in the ticketing systems
- Create quotations in the ticketing system and/or in SAP
- Maintain customer databases
- Create and maintain equipment record
- Cross-support is essential within the teams
Conditions & benefits
A company cultureWhere we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valuedLearning opportunitiesInhouse trainings/language courses or other development opportunities to flourish your career or thrive your personality.Social communitiesSupportive and caring social communities and networks.Competitive wage and benefitsIncludes cafeteria, medical insurance, pension, hybrid working model.Yearly IncentivesPerformance-based bonus program.
Requirements
- Minimum 1+ years of customer service experience is preferred
- Requires a high school graduate, a bachelor's degree is preferred
- German C1 level (written and spoken) and English C1 level (written and spoken)
- Competent Microsoft Office user
- Strong written and verbal communication skills
- Good problem-solving skill and result oriented demeanor
- Display attention to detail and accuracy in the workplace
- Good organizational skills and the ability to prioritize effectively