French-Speaking Technical Support Analyst
Employer · transcosmos Europe
Help desk technician
Contact centre agentDaytimeFull-timeBudapest
We are looking for a French-speaking Technical Support Analyst to join our international customer support team in Budapest. In this role, you will support customers of a leading brand in the consumer electronics and smart home technology industry, helping them get the most out of their devices and resolving technical issues.
Tasks
- Provide customer and technical support in French via phone, email, and chat
- Troubleshoot hardware, software, and connectivity-related issues
- Guide customers through technical solutions in a clear, patient, and professional manner
- Handle product and service enquiries, customer complaints, and order-related questions
- Take ownership of customer issues and follow them through to resolution
- Investigate technical problems and escalate complex cases to the appropriate internal teams
- Deliver accurate information while ensuring a positive customer experience
- Collaborate with colleagues and follow established support procedures and data protection guidelines
Conditions & benefits
International environmentThe opportunity to work in an international, multicultural environmentTechnology exposureExposure to consumer electronics and smart home technologiesSkill developmentOpportunities to develop your technical support and customer communication skills
Requirements
- French language proficiency to confidently support French-speaking customers
- Good command of spoken and written English
- Previous experience in customer service, technical support, or a BPO environment
- Strong interest in consumer electronics, technology, and troubleshooting
- Familiarity with Microsoft Office applications
- Knowledge of Wi-Fi/WLAN, Bluetooth, and basic hardware/software troubleshooting
- Strong communication, analytical, and problem-solving skills
- A customer-focused mindset, patience, and empathy
- Ability to work independently while collaborating effectively with a team
- Minimum high school education or equivalent