Customer Care Representative - English Speaker (Sensing Opco Hungary)
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Enquiry clerkContact centre agent
Office clerkFót
The Customer Care Representative is responsible for delivering exceptional customer service and operational support to customers, distributors, dealers, OEMs, and internal stakeholders. The role serves as a key point of contact for order management, customer inquiries, returns, invoicing issues, and shipment coordination.
Tasks
- Provide phone, email, and web-based support to customers, distributors, dealers, OEMs, and internal teams.
- Respond to inquiries relating to order status, lead times, shipments, return authorizations, and service requests.
- Manage customer issues through to resolution, ensuring a positive customer experience.
- Process and maintain sales orders, return authorizations, invoices, customer agreements, and training registrations accurately and efficiently.
- Manage assigned key customer accounts and regional responsibilities.
- Coordinate shipments, repairs, and return-to-stock activities to ensure timely and effective service delivery.
- Maintain accurate Customer Master Data records and perform required security checks.
Requirements
- Strong customer service and relationship management skills.
- Excellent verbal and written communication skills in English.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Problem-solving mindset with the ability to resolve customer issues effectively.
- Experience working collaboratively across multiple functions.
- Proficiency in Microsoft Office and customer/order management systems.
- Previous experience in a customer service, customer care, sales support, or order management role.