Customer Care Specialist | 75% Position
Employer · IMI Climate Control
Enquiry clerkContact centre agent
Office clerkPart-timeBudapest
The Customer Care Specialist is responsible for providing high-quality support to customers and the sales organization throughout the entire order-to-delivery and post-sales process. The role acts as the main point of contact for customers, ensuring timely order management, effective communication, issue resolution, and a positive customer experience.
Tasks
- Provide assistance and support to the sales team in managing customer accounts and commercial projects.
- Monitor order progress and proactively communicate status updates to customers and internal stakeholders.
- Maintain and update customer-specific price lists and commercial conditions within the ERP system (JDE).
- Collaborate closely with Logistics, Planning, and Production teams to coordinate order fulfillment and delivery schedules.
- Monitor customer payments and credit limits in cooperation with the Finance department.
- Manage day-to-day customer relationships, including inquiries related to products, pricing, deliveries, specifications, catalog updates, and new business opportunities.
- Handle customer complaints and claims, ensuring timely registration, investigation, follow-up, and resolution.
- Manage customer cases through the Customer Care platform and other company systems.
- Coordinate warranty claims.
- Support the Quality department in the management of non-conformities, including documentation collection, sample requests, and closure of corrective actions.
- Maintain accurate customer records and documentation within company systems.
- Identify customer concerns and escalate critical issues when necessary to ensure customer satisfaction.
- Contribute to continuous improvement initiatives aimed at enhancing customer service processes and customer experience.
- Office management
Conditions & benefits
Strong benefits and flexible policiesWe believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed.
Requirements
- Bachelor's degree in Business Administration, Economics, or at least secondary education.
- Previous experience in Customer Service, Customer Care, Sales Administration, or Order Management.
- Experience working with ERP systems (JDE, Salesforce experience is an advantage).
- Strong customer orientation and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office applications.
- Hungarian -- Native.
- English -- B2 level.