German-Speaking IT Support Specialist
Employer · Getronics
Help desk technician
Contact centre agent2 shifts3 shiftsNightFlexibleFull-timeMealsBudapest
Are you passionate about technology and helping people? We're looking for a German-Speaking IT Support Specialist to join our international team and provide first-level IT support to our clients. If you enjoy problem-solving, working with people, and learning new technologies, this role could be a great fit for you. No advanced technical background is required.
Tasks
- Be the first point of contact for users experiencing IT-related issues
- Support customers via phone, email, chat, and ticketing systems
- Help troubleshoot common hardware, software, and access-related problems
- Provide support in both German and English
- Document and track incidents in the ticketing system
- Escalate more complex issues to specialist teams when needed
- Keep users informed throughout the resolution process
- Deliver an excellent customer experience through clear communication and problem-solving
Conditions & benefits
Language Allowancegross HUF 60,000/monthSZÉP Card BenefitNET HUF 29,000/monthSign-on bonusHUF 180,000 grossHybrid work modelRemote work supported, with one required on-site day per month.Uniqa Private Health InsuranceFitness pass8 free sessions per month in the Life 1 and Gilda Max gymsFree online training programmesLinkedin Learning, Udemy and NorthStarMulticultural environmentwith 25 NationalitiesEmployee Assistance ProgramProvide professional help with your mental and physical health, finances, and legal issues.
Requirements
- Professional working proficiency in German and English
- Upper secondary school leaving certificate (Fachhochschulreife / Abitur / Matura)
- Flexibility to work in a shift-based environment (24/7)
- Strong communication and customer-focused mindset
- Interest in technology and willingness to learn IT concepts
- Problem-solving and analytical thinking skills
- Ability to work independently and as part of a team
- Good computer literacy, including Microsoft Office 365