Customer Service Assistant & Hold and Release Coordinator
Munkáltató · Champion Petfoods
Szállítmányozási diszpécser
Ügyfélszolgálati ügyintéző
Export-import ügyintézőTeljesUtazásÉtkezésCsongrád
As a Customer Service Assistant, provides the most effective way of handling Outbound supply related tasks serving Mars markets and factories. As a Hold and Release Coordinator, needs to focus on process optimization, and data-driven decision-making, while ensuring product integrity and quality statuses up-to-date.
Feladatok
- Organize both direct and indirect export transportations of finished and export semi-finished products.
- Cross-functioning with the relevant stakeholders including but not limited to: Bokros warehouse, Bokros factory, external warehouse, 4PL, hauliers, Central Planners, Sequencers
- Deliver business KPIs including but not limited to CSL, truck utilisation, exception rate and stock levels in accordance with CBN
- Daily coordination of dispatches with Outbound operators and export creating department & external warehouse
- Processing market complaints
- Monitors the products and warehouses in scope, executing quality descisions in relevant systems.
- Support implementation of changes of supply chain business processes and systems to improve operational effectiveness and excellence.
- Carry out tests coming from global system upgrades.
- Fulfill global central requirements with regards to administration and documentation of releases.
- Searching for new solutions that can be applied in order to improve efficiency.
- Document implemented solutions to maintain knowledge and maintain training materials for end users.
- Pro-active contribution to European network of QiD key users and participate in meetings.
- Support period closing reports.
Feltételek és juttatások
Competitive base salary outstanding shift allowancesAnnual performance bonusBased on factory and individual resultsComprehensive cafeteria allowanceSZÉP Card, flexible optional benefitsCommuting supportFree company shuttle buses or personal vehicle fuel allowance exceeding statutory requirementsPremium private healthcare and life insuranceSpecialist consultations, diagnostic screeningsDiscounted on-site hot mealsAvailable in our modern company canteenProduct benefits and employee discountsDiscounts on Mars premium productsMars University & Professional DevelopmentWorld-class training programs, PLC and control technology courses, clear career progression pathways toward engineering or leadership rolesFamily-friendly, supportive communityStable, global multinational environment, Associate Assistance Program (free confidential legal, financial, and psychological counseling)
Elvárások
- High school diploma /University degree
- Conversation/business English level
- Process-driven mindset and continuous improvement approach
- Minimum 1-2 years administrator experience with SAP or other ERP systems
- 1-2 years experience in preferably supply chain and/or production areas
- Experience in change management/user support activities