Business process - Subject Matter Expert
Munkáltató · A.P. Moller - Maersk
Üzleti elemző
Beszerzési és logisztikai vezető
RendszerelemzőTeljesBudapest
As a Business Process - Subject Matter Expert, you will have overall responsibility of driving the operational excellence across the European Logistics and Services network by standardizing processes, improving system adoption, and leading transformation initiatives. Acting as the bridge between Operations, Product, Technology and Process Owners, you will identify improvement opportunities, simplify ways of working, support digitalisation and ensure scalable, efficient and customer-focused operations.
Feladatok
- Lead initiatives that improve productivity, quality, service performance and process compliance across the region.
- Identify process inefficiencies and implement sustainable improvements.
- Drive adoption of new systems, automation solutions and digital tools.
- Partner with technology and platform teams to improve user experience and business outcomes.
- Ensure regional processes and SOPs align with global standards.
- Reduce operational variation and promote best practices across countries.
- Serve as the key regional contact for process design, system enhancements and change requests.
- Support testing, deployment and implementation of new capabilities.
- Facilitate collaboration between Operations, Commercial, Product, Finance and Technology teams.
- Remove roadblocks and drive end-to-end process improvements.
- Promote Lean thinking, root-cause analysis and data-driven decision making.
- Share successful solutions and improvement initiatives across the network.
Elvárások
- 5 years' experience within freight forwarding, logistics or supply chain operations
- Proven experience in Operational Excellence, Process Excellence or Continuous Improvement roles
- Strong knowledge of forwarding processes
- Hands-on experience with freight forwarding platforms such as CargoWise or similar systems
- Knowledge of Lean, Six Sigma or structured problem-solving methodologies
- Strong analytical and stakeholder management skills
- Experience leading transformation and change initiatives
- Ability to translate operational challenges into scalable process improvements