Technical Services Manager

Munkáltató · HCLTech – Hungary

IT-vezetőRendszerelemzőRendszergazdaTeljes

Budapest

As a Technical Service Manager (TSM) -- Enterprise Cloud/SAP, you will play a pivotal role in providing technical leadership and governance across enterprise cloud and SAP environments. Acting as the principal technical interface between customers and internal teams, you will ensure service stability, seamless coordination, lifecycle management, and ongoing improvement.

Feladatok

  • Serve as the primary technical point of contact for enterprise customers and internal delivery teams.
  • Lead technical service governance, operational reviews, and continuous service improvement initiatives.
  • Coordinate activities across infrastructure, cloud, SAP, network, security, database, and application teams to ensure integrated service delivery.
  • Manage technical escalations and major incidents, facilitating effective stakeholder communication and prompt resolution.
  • Support problem management and conduct root cause analysis (RCA) for recurring or high-impact incidents.
  • Identify and mitigate technical risks, dependencies, capacity constraints, and lifecycle requirements.
  • Oversee planned changes, maintenance activities, upgrades, patching, and technical releases.
  • Review system performance, availability, capacity, and operational health; recommend actionable improvements.
  • Participate in architecture and technical discussions related to SAP, cloud infrastructure, connectivity, security, high availability/disaster recovery (HA/DR), monitoring, and integrations.
  • Collaborate with project and operations teams during onboarding, transition, transformation, and handover to steady-state operations.
  • Maintain strong customer communication, translating complex technical concepts into clear business impact and actionable steps.

Feltételek és juttatások

Access to world-class training programs, certifications, and technical workshops.Opportunities to work on cutting-edge technologies and global transformation projects.Clear career progression pathways into technical leadership, solution architecture, and service delivery management roles.Mentorship from industry experts and senior leaders.Participation in innovation initiatives and cross-functional collaborations.Support for professional certifications in cloud, SAP, ITIL, and other relevant domains.A dynamic, inclusive workplace that encourages personal growth, creativity, and long-term career success.

Elvárások

  • Bachelor's degree in computer science, Engineering, Information Technology, or a related field.
  • Minimum 8 years of experience in enterprise IT, cloud, SAP, infrastructure, or technical operations.
  • At least 3 years in a customer-facing technical service management, technical account management, or leadership role.
  • Strong experience in Technical Service Management, Technical Account Management, Cloud Operations, or Enterprise Infrastructure/SAP Operations.
  • In-depth understanding of ITIL-based service management, covering Incident, Problem, Change, and Service Management.
  • Proven ability to manage complex technical incidents and lead cross-functional technical teams.
  • Solid grasp of enterprise cloud/infrastructure architecture, networking, security, monitoring, HA/DR, and operational processes.
  • Exceptional stakeholder management and customer-facing communication skills.
  • Strong analytical, troubleshooting, risk-management, and escalation-management capabilities.
  • Ability to effectively coordinate across engineering, operations, architecture, and project teams.

Közzétéve 2026. nov. 6. · Frissítve tegnap · 0 megtekintés